Privacy Policy
Welcome to the Privacy Policy of TijExpress Automotive, operated by TijExpress at https://automotive.tijexpress.com. This policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us. By accessing or using our site, you agree to the practices described herein. Last updated: March 15, 2025.
Information We Collect
We collect information in three primary ways: (1) information you provide directly (e.g., name, email, phone number, vehicle details, and shipping address when requesting quotes or contacting support); (2) information collected automatically (e.g., IP address, browser type, device information, pages visited, time spent, and referral source via cookies and analytics tools); and (3) information from third parties (e.g., verified automotive data providers or logistics partners, where permitted by law and with appropriate safeguards).
How We Use Your Information
We use your information to: provide, operate, and improve our automotive parts and logistics services; process inquiries, orders, and support requests; send transactional and service-related communications (e.g., order confirmations, shipment updates); personalize your experience; conduct internal analytics and reporting; comply with legal obligations; and prevent fraud or abuse. We do not sell your personal information to third parties for marketing purposes.
Sharing of Information
We may share your information with: (1) trusted service providers (e.g., cloud hosting, payment processors, logistics carriers) who perform services on our behalf and are contractually obligated to protect your data; (2) affiliates within the TijExpress group, under strict data-sharing agreements; (3) legal authorities when required by law or to protect our rights, safety, or property; and (4) in connection with a business transfer (e.g., merger, acquisition, or asset sale), subject to confidentiality and data protection commitments.
Data Security
We implement industry-standard technical and organizational measures—including encryption (TLS 1.2+), secure authentication, regular security assessments, and employee training—to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no system is 100% secure, we continuously monitor and enhance our safeguards.
Your Rights and Choices
You may: (1) access, correct, or delete your personal data by contacting us at support@automotive.tijexpress.com; (2) withdraw consent for marketing communications via the unsubscribe link in emails; (3) opt out of non-essential cookies via our Cookie Consent Banner; and (4) lodge a complaint with a supervisory authority if applicable. We will respond to verified requests within 30 days, subject to legal exceptions.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance functionality, analyze site usage, and deliver relevant content. Essential cookies are required for site operation; non-essential cookies (e.g., analytics, advertising) require your consent. You can manage preferences at any time via our Cookie Settings or your browser settings.
Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the data.
International Data Transfers
As TijExpress Automotive operates globally, your data may be transferred to and processed in countries outside your residence, including Indonesia and Singapore. We ensure such transfers comply with applicable data protection laws using appropriate safeguards (e.g., standard contractual clauses).
Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last updated” date. Significant changes will be communicated via email or prominent site notice where required.
Contact Us
For questions, requests, or concerns about this Privacy Policy or your data, please contact our Data Protection Officer at support@automotive.tijexpress.com or write to: TijExpress Automotive, Attn: Privacy Team, Jakarta, Indonesia. You may also visit our Contact Us page for additional support options.
Additional Resources
For more information about our practices, please review our Terms & Conditions, Disclaimer, and About Us pages.